Return Policy

Effective Date: [Insert Date]

At Alara, we take pride in the quality and craftsmanship of our products. Each item is carefully inspected before it is shipped to ensure it meets our high standards. However, we understand that there may be occasions when you need to return a product. Please review our return policy below.

Eligibility for Returns

We only accept returns for items that have a manufacturing defect or are damaged during shipping. Due to the luxury nature of our products, all sales are final unless a defect is present. To be eligible for a return:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be in its original packaging with all tags attached.
• You must notify us of the defect within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned:

• Items that have been worn, washed, altered, or damaged by the customer.
• Items without original packaging or tags.
• Final sale items or gift cards.

Return Process

If you believe your item has a defect, please follow these steps:

1. Contact Us: Email our customer service team at [Your Contact Email] within 7 days of receiving your order. Include your order number, a description of the defect, and photos of the item.
2. Return Authorization: If your return is approved, we will provide you with a Return Authorization (RA) number and detailed instructions on how to return the item.
3. Ship the Item: Carefully pack the item in its original packaging and include the RA number. You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Inspection and Refund: Once we receive the returned item, our quality control team will inspect it. If the item is found to be defective, we will issue a full refund to your original payment method. If the item does not meet our return criteria, it will be sent back to you, and no refund will be issued.

Exchanges

At this time, we do not offer exchanges. If you need a different size, color, or style, please place a new order and return the original item according to the guidelines above.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your Contact Email]. We will work with you to resolve the issue as quickly as possible.